Online Platform Sale Policy
1. Order Policy
- Minimum Order Quantity (MOQ):
- Air System (Compressor, Condensator, Evaporator): 10 units (flexible combined orders supported).
- Other Products (Ignition System, Sensor System, Brake System, etc.): 50 units (phased reduction policy available, e.g., first order 50 units, subsequent orders may drop to 30 units).
- Packaging Standards:
- Customized packaging solutions (refer to PPT templates upon request), adjustable to client standards (requires prior confirmation).
- Pricing Transparency:
- Display FOB base prices on the platform, with integrated freight estimation tools (linked to Ningbo/Shanghai port logistics partners).
- Bulk discounts offered (e.g., 3%-5% discount for orders ≥500 units).
2. Delivery & Logistics
- Production Lead Time:
- Existing products: 30-35 days (expedited service available at 20 days with 10% rush fee).
- New product development: 45-90 days (varies by product complexity).
- Warehousing & Shipping:
- All products support direct warehouse fulfillment (CDC/RDC). Domestic orders in China: 5-7 days delivery; international orders: 15-20 days (DDP terms optional).
3. Customer Service
- Sample Policy:
- Free samples (clients cover shipping fees), shipped within 3 business days.
- Warranty & Claims:
- Global unified warranty: Standard Coverage: Minimum 1 year or 20,000 kilometers (whichever comes first), ABS Sensors: Up to 3 years or 100,000 kilometers (whichever comes first), Brake Pads: Up to 30,000 kilometers.
- Quality issues addressed within 48 hours; confirmed cases receive free replacements or refunds.
- Technical Support:
- Integrated platform tools: live chat (product selection, OE number matching, drawing downloads), virtual factory tours (VR access).
4. Product & Innovation
- Product Coverage:
- Over 6,000+ SKUs displayed (Ignition, Compressor, Brake, Sensors, etc.), with OE number search functionality.
- 500+ new SKUs added monthly (highlighted in "New Arrivals" section).
- Customization:
- Custom solutions available (e.g., special specifications, private labeling); development costs quoted per request (mold fees excluded).
5. Market Expansion Support
- B4B Platform Features:
- Online RFQ, order tracking, market analysis reports, China supply chain advisory (free).
- Supports Chinese/English/Spanish/Portuguese.
- Marketing Tools:
- Digital catalogs, technical parameter databases, competitor benchmarking data (e.g., OE brand number cross-reference tables).
6. Certification & Compliance
- Quality Certification: All products are certified to IATF 16949, as well as relevant certifications for the EU and North America. Digital copies of certificates are displayed on the platform.
- Data Security: Customer data and transactions adhere to GDPR and local privacy regulations.
7. Payment & Settlement
- Payment Methods: T/T, L/C, online payments (Alipay/Credit Card).
- Credit Terms:
- First order: 30% deposit, 70% upon bill of lading copy.
- Repeat clients: Credit lines (up to $500K USD, subject to approval).
Key Highlights
- Flexible MOQ: Air System orders as low as 10 units, ideal for SMEs.
- Fast Delivery: Warehouse fulfillment + expedited shipping reduces international lead times.
- Risk-Free Procurement: Free samples + global warranty + 48-hour claim resolution.
- Digital Tools: B4B platform integrates RFQ, analytics, and VR factory inspections.
Note: This policy is based on current production and supply chain capabilities. Additional features (e.g., AI product matching, carbon-neutral logistics) will roll out with the 2025 B4B platform upgrade.